Right of Withdrawal

Scope of the Terms & Conditions

thelittlegoldsmith.ch, Hauptstrasse 15, 5043 Holziken, Switzerland, represented by Mrs. Laura Franke and Mr. Samuel Demir

• Hereinafter referred to as TLG

is the publisher of this cancellation policy.

 

Right of Withdrawal

Consumers are entitled to a right of withdrawal in accordance with the provisions below. A consumer is any natural person who enters into a legal transaction for purposes that predominantly are neither attributable to their commercial nor their self-employed professional activity.

 

1) Right of Withdrawal

You have the right to withdraw from this contract within 28 days without giving any reason. The withdrawal period is 28 days from the day on which you or a third party named by you, who is not the carrier, take possession of the last goods. To exercise your right of withdrawal, you must inform

thelittlegoldsmith.ch
Franke Jewelry & E-Commerce
Hauptstrasse 15
5043 Holziken, Switzerland
Tel.: +41(0) 77 99 66 426
E-Mail: info@thelittlegoldsmith.ch

by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use pre-prepared withdrawal forms available online. To meet the withdrawal deadline, it is sufficient that you send the notification of exercising the right of withdrawal before the withdrawal period expires.

 

2) Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery offered by us), without undue delay and at the latest within 28 days from the day on which the returned goods have been received by us. For this reimbursement we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged any fees due to this reimbursement. We may withhold reimbursement until we have received the goods back, or you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to us without undue delay and in any event no later than 28 days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of 28 days has expired. Where possible, TLG will enclose a free return label with the shipment. TLG will cover the return costs. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods. However, the goods must be returned using the same carrier that delivered them to you.

 

3) Exclusion or Early Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. This includes, for example, personally engraved products, unique creations, made-to-measure (shortened/extended) chains, etc. In the event of returned goods after withdrawal, the condition is that all items must be returned in the state in which they were received. This means items must not be damaged, soiled, washed, altered, scratched, or worn (except for trying on). The security tag must remain attached to the item. The right of withdrawal does not apply to contracts for the delivery of goods whose price depends on fluctuations in the financial market that are beyond the trader’s control and may occur within the withdrawal period.

 

4) Linked/Financed Transactions

If you finance this contract through a loan and later withdraw from it, you are no longer bound to the loan contract if both contracts constitute an economic unit. This is particularly the case if we are also your lender or if your lender makes use of our cooperation for financing. If the loan has already been provided to us at the time of withdrawal or return of goods, your lender enters into our rights and obligations from the financed contract with regard to the legal consequences of the withdrawal or return. This does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, currencies, or derivatives). If you wish to avoid a contractual obligation as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for this as well.

 

5) General Notes

5.1 Avoid damage: Please avoid damaging or contaminating the goods. Please return the goods in their original packaging including all accessories and packaging components. If necessary, use a protective outer packaging. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging.

5.2 Packaging safety: Please ensure that the goods are properly packed and cannot move freely in the parcel.

5.3 Effectiveness: Please note that the instructions under sections 5.1 and 5.2 are not a prerequisite for the effective exercise of the right of withdrawal.