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Shipping & Delivery
General Delivery and Shipping Information
Your satisfaction is our top priority – we are only happy when you are. That’s why we place great emphasis on excellent customer service. Especially during the ordering and shipping process, we want to support you transparently and helpfully. If you have any questions, you can reach us at any time by phone or email. We are happy to personally assist you throughout your entire shopping experience with us.
How fast does the postal service deliver?
In most cases, your order arrives on the next business day – and no later than within two business days. Upon request, we are happy to arrange express shipping or an alternative delivery method. Simply contact us for assistance.When do we ship?
If we receive your order by 3 p.m. and the item is available, your package will leave our warehouse the same day. Otherwise, it will be shipped the next business day.For products marked with a special delivery time, shipping may be delayed accordingly. In this case, you will see the estimated delivery time directly on the product page.
Shipping and Shipping Costs
1.1 High-quality jewelry pieces are packaged with great care and shipped insured. To meet our quality standards, particularly valuable items are shipped separately and securely.1.2 Every order with a value of at least 80 CHF is shipped insured.
1.3 As soon as your package is on its way, you will receive a tracking link including a tracking number, allowing you to monitor your delivery at any time.
1.4 For returns, the customer bears all return-shipping costs, including shipping insurance corresponding to the value of the goods.
How long do I have to return a product?
You have 28 days to return your item without giving a reason – provided the product is in its original condition, without signs of use or damage.The following items are excluded from the 28-day return policy:
- Special, custom-made jewellery
- Products with personal engraving
- Items labelled “no right of return, exchange only”
- Products over €1,000 (exchange only)
- Sale items
